This page is for guests of a place that is managed with LinArt: you send a request through the host's public page, pay the host directly, get a guest link with door code, Wi-Fi and house rules, and find all your stays under My places (♡) in the menu. A free LinArt account is enough; you do not need an app.
/s#…) comes from the host — by e-mail, WhatsApp or in the booking platform's chat. It opens your stay card without an app and without an account. Do not pass it on.Public place pages and requests go online only after the legal review — currently only via a link from the host. The sections below describe both.
A guest's journey has four stops:
/o/…) choose your dates, see the total price, Send a non-binding request. The host answers within 24 hours./s#…). It shows arrival, address, house rules, Wi-Fi and, from 24 hours before arrival, your door code. The link works without an account.The host gives you the link to their page (https://…/o/<name>). You can read the page without an account; to send a request you need a LinArt account (free). Currently only via a link from the host: public pages and requests go online only after the legal review; until then you get your guest link directly from the host (Your door code).
A request can cover at most 60 nights; for more: “At most 60 nights per request — for longer stays contact the host directly.”
If you are not signed in, the button says Sign in and ask. Your selection (dates, guests, message) is stored temporarily in the browser, you go to the sign-in page and, after signing in or registering, back to the place's page — with your selection restored. Then tap Send a non-binding request once more. The temporary storage applies only to this browser window.
If the host accepts, you get an e-mail “Request accepted: {place}” and a push notification. Normally the host reserves the dates for you right away:
The payment deadline is 48 hours — or less if the arrival is sooner (then until 2 hours before arrival, never shorter than 2 hours). If the host accepted without reserving right away, the button reads Book now with the host ↗ and the e-mail says: “Please book now directly with the host.”
After an acceptance with reservation, the stay also appears under “Current and upcoming” in My places.
| Shown | Meaning |
|---|---|
| waiting for an answer (until {t}) | The host has not decided yet; after {t} the request lapses. |
| accepted | Accepted. With Reserved — pay now or Book now with the host. |
| ✓ paid | The host has confirmed your payment. |
| reservation expired | Not paid in time; the dates are free again (see below). |
| declined | The host declined (e-mail “Request declined: …”, possibly with a message). |
| no answer | 24 hours passed without a decision — the request has lapsed. |
| withdrawn | You withdrew the request yourself. |
Each row shows the dates (for hourly places e.g. “Fri 12/10 14:00–16:00”), “{n} guests”, a reply from the host (“💬 …”) and the link Page ↗ to the place. Requests from the last 90 days are listed.
Only an open request (“waiting for an answer”) can be taken back with Withdraw. You cancel a reservation that has already been accepted with the host (phone, e-mail) — LinArt has no button for that; if you simply do not pay, the reservation lapses after the deadline.
The host sends you a link of the form https://…/s#… — by e-mail, WhatsApp or in the booking platform's chat. The standard message reads: “Hello! We look forward to your stay at "{place}". Everything for your arrival (address, house rules, Wi-Fi and your door code from 24 hours before arrival) is here: {link} · Check-in from {a}, check-out by {b}. Safe travels!”
# is your key to the card. Browsers do not send it to any server; it is in no log. Do not pass the link on — whoever has it sees your door code.If the host has added house rules, the box “🔑 Your door code” first shows: “Please accept the house rules first — then you will see your door code here.” Read the “House rules” section and tap ✓ I have read and accept the house rules. The confirmation is saved once. Without house rules this step is skipped.
The code is normally written to every lock of the place 48 hours before arrival and checked there. If you see the yellow note “The code is being sent to the lock.” below your code, it has not reached all locks yet (e.g. the gateway is offline). The system keeps trying automatically; if the code is still not on the lock 2 hours before arrival, the host is alerted. If you are standing at the door by then, use 🆘 I can't get in.
Below the code you find the instructions: “Type the code on the keypad and confirm with ✓ (some locks: touch the keypad first).” The code usually has 6 digits and works for all doors of your place (flat door, front door, shared doors). Details about the locks: Türen & Codes (DE).
My places (♡) is your personal list across all hosts: “Your stays with all hosts and saved places”. It does not depend on which home is selected at the top of the menu. The menu item appears as soon as you have saved at least one stay, saved a place or sent a request in the last 90 days; before that you reach the page through the link in the e-mails (/app/places). Without entries it says: “No stays yet. Open your accommodation link and tap "Save in LinArt".”
A stay from an accepted request with reservation is in your account automatically — no need to save it.
Under “Current and upcoming” you find every upcoming or current stay (current: “● now”). 🔑 Open stay unfolds the card — with the same content as the guest link: “🔑 Door code” (or “The door code appears from {t}.” / “Please accept the house rules first.” with ✓ I have read and accept the house rules), “House rules”, “Arrival info”, “📶 Wi-Fi”, 🆘 I can't get in, 🧳 I have left and “Host” (phone). Close folds it up. The address (“📍”) appears only from 7 days before arrival.
The card can be opened as soon as the host has created the guest link for the booking. Before that, 🔑 Open stay answers with the note “The host has not released your access yet. Your stay card appears here as soon as your guest link is created.”; if something goes wrong, “The stay could not be opened right now. Please try again later.”
After a stay you can keep the place permanently under “Saved places” with ♡ Save (in the stay's row, also under “Past stays”) — if the host allows it. There you see:
Saving is possible if the place is active, you had a stay there and the host allows it (on by default for rental and business plans, off by default for private households). If you were there only through Airbnb, Booking.com or Vrbo, you see only the links back to the platform — no price and no request button.
At the bottom of the page: “Hosts see only how many people saved their place — not who.”
Each saved place has the option “🔔 E-mail me when new dates are free (at most once a week)”. When it is ticked, you get an e-mail “New free dates: {place}” when dates become free that were still booked when you saved the place — at most one per week and place. To unsubscribe: “turn off the bell in "My places"” (untick the box). If the host later no longer allows saving, the e-mails stop by themselves.
What follows: your code is removed from the locks, the place's heating (if controlled) goes to eco mode, the cleaning can start right away and the host is notified that you have left. This step cannot be undone — tap only when you are really outside and have not forgotten anything. Without this step the code ends automatically 30 minutes after check-out.
After the departure time or after “I have left” the card only shows: “Your stay has ended. Thank you for visiting!” 24 hours after the departure time the link expires. In My places the stay moves to “Past stays” — ♡ Save is still possible there.
The host and their co-admins immediately get a push notification and an e-mail that a guest needs help, with your message and the state of the code (whether it is on all locks according to the last check). They are asked to call you and, in an emergency, to tell you about the key safe or mechanical key. You can send another alert after 5 minutes at the earliest.
Under “Help / host” (guest link) or “Host” (My places) you find the phone number, tappable. For a booking through a platform, its chat also works.
The request lapses automatically (status “no answer”). You can send a new request at any time or book the place through one of the links under “Also bookable on”.
You get the e-mail “Request declined: {place}” (possibly with a message); “My requests” shows “declined”. There are no costs.
One day after the payment deadline the reservation is released: the dates are free again, you get an e-mail „Reservierung abgelaufen: {place}“ (reservation expired; this e-mail is currently sent in German: your reservation … was not paid and has expired, you can send a new request at any time), and “My requests” shows “reservation expired”. The host is informed as well.
The door code is removed from the locks. The guest link shows “This booking was cancelled.”, and in My places the stay appears under “Past stays” with “· cancelled”. Refunds are up to the host under their own terms — LinArt holds no money. A booking from a platform is cancelled there by the host; LinArt takes over the change.
When you send, you see “These days are no longer free.” (for hourly places “This time span is no longer free.”). The page's calendar is cached for up to 15 minutes; reload the page and choose again.
“You already have an open request here.” — only one open request per place. “You already have 3 open requests.” — at most three in total; withdraw one or wait for the answer.
Then you see: “You stayed here through a booking platform — please book there again:” with the links to the platform. A direct request is not possible in that case (platform rules). If you have also booked there directly before, you may send a request.
Then there is no request box after you choose dates; the links under “Also bookable on” remain. If you get “That did not work.” when sending, the host has just switched requests off or the page is no longer public.
“This link is not valid.”: the link was copied incompletely (the part after # is missing) or the host has renewed it — ask for the current link. “This link has expired.”: more than 24 hours after the departure time. If the card was loaded very often in a short time (more than 120 times in 10 minutes), it says “Too many requests in a short time. Please wait a few minutes and open the link again.”
Ask the host to renew the link. The old one becomes invalid immediately; the door code itself stays — anyone who has seen it knows it. If in doubt, the host can adjust the booking.
The host has taken the page offline, it is incomplete (e.g. the registration number is missing) or the place is paused. Ask the host for the current link.
The code is stored in the lock and checked there — it works without internet. Only writing new codes and removing old ones need the connection; the system catches up on that. Save the code before you arrive (screenshot or note) in case you have no signal on the way.
| Situation | What the host sees | For how long |
|---|---|---|
| You save a place | only the number of people who saved the place — not who | until you choose “Remove” or delete your account |
| You send a request | your account name, your e-mail, dates, number of guests, message (only the host and co-admins; cleaning staff and helpers see no requests) | requests are deleted after 180 days |
| You have a booking | name and e-mail (stored encrypted), stay times, whether you have accepted the house rules, code status | e-mail and phone are deleted 30 days after departure, only the first name remains; the guest link is deleted 30 days after it expires |
| Door code | the host can see the code (it is in their message templates) | the plain text is deleted 24 hours after the stay ends; a check value stays for up to a year to match lock events to the booking |
| Cleaning staff | only the place, time window, next arrival and number of guests — no names, no contact details | — |
If you delete your LinArt account, your saved places and requests are deleted and the link to past stays is removed; the booking itself stays as the host's record (the host is responsible for it, LinArt processes it on the host's behalf). At the bottom of the stay card and the place's page you find “Impressum” and “Datenschutz”.
How long the door log is kept is decided by the host.
As a guest you do not need a plan. A free LinArt account is enough; the host's plan decides what they can offer you.
| You are … | What you can do |
|---|---|
| A visitor without an account | Read the place's page (prices, calendar, Impressum) · open the guest link: door code, Wi-Fi, house rules, “I can't get in”, “I have left” |
| A guest with a free LinArt account | in addition: send and withdraw requests · “My requests” with status · save a stay with “Save in LinArt” · stay card without the link · save places, see free dates, e-mail about new dates |
| Role “Guest” in someone else's home (a host or a family has invited you) | In the dashboard you see only Doors (the doors shared with you), possibly My places, Help and Settings (Profile, Appearance). After signing in you land directly at your doors. Devices, rooms, automations and everything else are locked. Shared doors disappear by themselves when the share ends. |
| Depends on the host's plan | What you notice |
|---|---|
| Rental or business plan | Saving places and seeing free dates is allowed by default (the host can switch it off) |
| Private household (Family etc.) | Saving is off by default; the host can switch it on for their place |
| Any plan | Guest link, door code, “I can't get in” and “I have left” work the same |
On the stay card from 24 hours before arrival — after you have accepted the house rules. Before that it says “Your door code appears here from {time}.” For a direct booking from a request, only after the host has confirmed your payment and sent you the guest link.
Check the time window (from check-in), the note “The code is being sent to the lock.”, the right door and how you enter it (touch the keypad, code, ✓). Then tap 🆘 I can't get in straight away and call the host — they see the code status and know the fallback (key safe, mechanical key). More: Help when the door does not open.
Not for the guest link and the door code. For requests, “My places” and saving places, yes — it is free.
No. You open with the code on the keypad. The stay card is a web page in your browser.
With the host, through their payment or booking link (Reserved — pay now). LinArt takes no money and issues no invoice. Questions about the amount, refunds or invoices are for the host.
An open request with Withdraw. A reserved booking that has not been paid lapses by itself after the payment deadline. A paid booking you cancel with the host (phone, e-mail) under their terms.
Ask the host to send it again. If you saved the stay or booked through a request, open it under My places › 🔑 Open stay without the link.
There is one code per booking for all travellers. Everyone can open the guest link and save it to their own account with ♡ Save in LinArt (up to 10 people).
Wi-Fi appears in the same time window as the code (from 24 hours before arrival, after the house rules) and only if the host has added it.
There the address is shown only from 7 days before arrival and during the stay. On the guest link it is always shown.
Shared doors (role “Guest”) disappear automatically when the share ends. The stay remains under My places › “Past stays”.
Under My places › “Saved places”, untick “🔔 E-mail me when new dates are free” — or use Remove.
The request is non-binding. The “Total as shown on the page” (nights or hours plus final cleaning) is recorded with the request and appears in the acceptance e-mail; it becomes binding with your booking and payment with the host.
Some hosts put a tablet in the place. Without any login it shows “Welcome, {first name}!”, the departure day and time, the Wi-Fi with a QR code to connect, the house rules, arrival info, the host's phone number (Call), a clock and — if there is a sensor — the room climate (temperature, humidity, CO₂ with a “please air the room” hint). Language switchable DE / EN / RU. The tablet opens no door and never shows your door code, nor any guest e-mail addresses or phone numbers — your code is only on your stay card. Between two stays it shows only “Next arrival: {date}”.
/o/…)/s#…)